Return Policy
We want you to have a pleasant and worry-free experience when shopping with us. If for any reason you wish to return a product, here are our steps and conditions:
Return Conditions
To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, and with the tags intact. Proof of purchase is also required.
Return Procedure
If you meet these conditions, you have 14 days from the date you placed your order to initiate a return. Return shipping costs are the responsibility of the customer.
Return Form:
- Once your return is approved, you will receive instructions on how and where to send the package.
- Please do not send items without first requesting a return, as they will not be accepted.
Damage and Issues
Please inspect your order as soon as you receive it. If you notice that the item is defective or damaged, or that you received a different product than the one you ordered, contact us as soon as possible at . We will assess the issue and take the necessary steps to resolve it.
If you have any questions or concerns about a particular product, please do not hesitate to contact us.
Exchanges
The quickest way to get the product you want is to return the original item and, once the return is accepted, place a new order for the desired product.
Refunds
After receiving and inspecting your return, we will notify you by phone whether your refund has been approved or rejected. If approved, the refund will be automatically processed to your original payment method within 14 days of receiving the return. Please note that it may take some time for your bank or credit card company to process the refund.