Privacy Policy
This Privacy Policy explains how we, as a personal data controller, collect, use, store, and protect the personal information of users of the website www.memorier.com (the “Website”).
1. General Information
Data Controller
Headquarters: Suceava, Romania
The Website operates on the Shopify platform and complies with European personal data protection legislation (EU Regulation 2016/679 – “GDPR”).
2. Data Collected and Purposes of Processing
a) Automatically Collected Data
- IP address, browser type, operating system, pages visited, time zone, cookies
- Purpose: statistical analysis, improving user experience, security, website operation
b) Voluntarily Provided Data
- First name, last name, email address, phone number, delivery/billing address, payment details
- Purpose: order processing, delivery, communication, billing, customer support
c) Data from Direct Communication
- Messages sent via email, contact form, chat, WhatsApp
- Purpose: customer support, archiving requests, improving services
3. Legal Basis for Processing
In accordance with the GDPR, we process your data on the following legal bases:
- Performance of a contract (Art. 6(1)(b) GDPR)
- Explicit consent (Art. 6(1)(a) GDPR)
- Legitimate interest (Art. 6(1)(f) GDPR – e.g., fraud prevention, direct marketing)
- Legal obligation (e.g., billing, tax archiving)
4. Data Retention Period
We retain data:
- For the period necessary to fulfill the purposes for which it was collected
- For the period required by law (e.g., tax documents – 10 years)
- Until consent is withdrawn (where applicable)
5. Data Recipients
Personal data may be shared with:
Our processor Shopify Inc., which provides hosting and operation of the online store (Shopify Privacy Policy)
Courier service providers (Fan Courier, Sameday, etc.)
Payment processors (e.g., Stripe, MobilPay)
Marketing and analytics platforms (Google Analytics, Facebook Ads)
Public authorities, in cases provided for by law
6. Data Transfers Outside the EU
In certain cases, data may be transferred to providers outside the European Economic Area (e.g., Canada, USA). These transfers are carried out on the basis of Standard Contractual Clauses (SCC) issued by the European Commission or other mechanisms compliant with Art. 46 GDPR.
7. Your Rights
In accordance with the GDPR, you have the following rights:
Right of access – you may request a copy of the data we hold about you.
Right to rectification – you may request the correction of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing for marketing purposes or on the basis of legitimate interest
Right not to be subject to an automated decision, including profiling
To exercise these rights, you may contact us at: Memorier.official@GMAIL.COM
You also have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (www.dataprotection.ro).
8. Minors
The Website is not intended for persons under 16 years of age. We do not intentionally collect data from minors. If you are a parent or guardian and believe that we have collected data from your child, please contact us.
9. Cookies
The Website uses cookies for functionality, analytics, and marketing. You can manage your preferences in your browser or through the consent banner.
10. Data Security
Your data is protected by technical and organizational measures compliant with GDPR standards:
Encrypted connections (SSL)
Restricted data access only to authorized persons
Regular security backups
Company-wide data protection policies
11. Automated Decisions and Profiling
We do not use automated processes that produce legal effects concerning you. When personalizing offers or preventing fraud, our systems may perform automated profiling without significant consequences for users.
12. Policy Updates
We reserve the right to modify this policy at any time. The updated version will be published on this page, with the date of the last modification indicated below.